Terms and conditions

These Terms & Conditions (“Terms”) form a legally binding contract between Gallivant Ventures LLP, trading as Qualified Deals (“Company,” “we,” “us,” or “our”) and the client (“Client,” “you,” or “your”) engaging our services. By engaging our services or signing a Scope Document with us, you acknowledge and agree to be bound by these Terms under the jurisdiction of Kerala, India, governed by the laws of India.

1. Scope of Services

Lead Generation: We deliver verified, ICP-aligned B2B contact lists. Deliverables include Marketing Qualified Companies (MQCs) and Marketing Qualified Leads (MQLs) as defined in the agreed Scope Document. Available as fixed-scope Pilot or Growth projects, or as an ongoing Scale subscription.

Database Hygiene: We re-verify, re-enrich, and replace stale records in Client-provided CRM data. Deliverables include a cleaned data file and a diagnostic report documenting the verification and remediation performed.

Market Research: We deliver ICP territory maps, decision-maker persona reports, and competitor landscape analysis. Available as fixed-scope per-territory engagements.

Campaign Starter Pack (add-on): We deliver email sequence and LinkedIn message templates for Client-side execution. We do not execute campaigns on the Client’s behalf.

Qualified Deals is a research and data services firm. We do not execute outbound campaigns (cold email sequencing, cold calling, appointment setting, or PPC). All campaign execution is performed by the Client using deliverables we provide.

2. Engagement Scoping — Project Brief & Scope Document

All services are scoped through a Project Brief: a 30-minute discovery call to understand the Client’s ICP, target geography, volume requirements, and engagement type.

Following the Project Brief, we issue a Scope Document detailing deliverables, timelines, lead volume targets, payment terms, and any applicable service levels.

Scope Documents incorporate these Terms by reference. In the event of conflict between these Terms and a Scope Document, the Scope Document shall prevail to the extent of the conflict for that specific engagement.

Services do not commence until the Client has confirmed the Scope Document in writing (email confirmation acceptable) and made the initial payment per Section 4.

3. Delivery, Quality & Guarantees

We commit to delivering the scope defined in the Scope Document within the agreed turnaround time. Standard turnaround windows are: 5–7 days for Pilot projects; 10–14 days for Growth projects; weekly batches for Scale subscriptions.

Delivery format is structured XLS or CSV, transmitted via project-specific secure cloud storage (Google Drive or Dropbox folders) with access limited to named team members on the engagement.

Bounce Replacement Guarantee: We target a minimum 92% email deliverability rate on every Lead Generation delivery. Each delivery is covered for 7 days from the delivery date. If the Client’s hard-bounce rate on the delivered records exceeds 8%, the Client must send us the bounce report from its sending tool within that 7-day window; we will then replace every bounced record — re-verified, at no additional charge — within 5 working days of receiving the report. Covered bounces are hard bounces on addresses we delivered, sent from a domain with SPF, DKIM and DMARC correctly configured; soft bounces, out-of-office replies, full mailboxes, and spam-filter blocks are sending-side outcomes rather than data defects and are not covered. This guarantee is limited to one replacement cycle per delivery, up to the full volume purchased.

Quality Dispute Window: The Client may raise a data quality dispute within 15 days of delivery for contacts that demonstrably fail ICP criteria agreed in the Scope Document (e.g., wrong seniority, wrong geography, or confirmed departure from the company before the delivery date). Disputes must be submitted in writing to the legal notice address in Section 15, with specific records identified. We will review disputed records and replace confirmed mismatches within 5 business days at no charge, up to a maximum of 10% of the total delivery volume per project.

We strive for professional, workmanlike delivery, but make no warranty or guarantee regarding conversion, response, reply, meeting-booking, or sales rates achieved by the Client. These outcomes depend on Client-side factors (messaging, sequencing, sender reputation, market timing) outside our control.

4. Payments & Fees

Fees are as specified in each Scope Document.

Pilot & Growth projects (one-time): 50% on Scope Document confirmation; 50% on delivery. Payable within Net 15 days (domestic Indian clients) or Net 30 days (international clients) of invoice issue.

Scale subscription (monthly): Invoiced monthly on the 1st of each calendar month. Payable within Net 15 days (domestic) or Net 30 days (international). Scale subscriptions require a 3-month minimum commitment from the start date.

Add-on services (Database Hygiene, Market Research, Campaign Starter Pack): Same 50/50 payment split as Pilot/Growth unless otherwise specified in the Scope Document.

Payment methods: Bank transfer (India: NEFT/RTGS/IMPS), Razorpay (domestic only), Wise (international USD invoicing). All invoices are issued under Gallivant Ventures LLP, GSTIN 32AAZFG7923K1ZR.

Taxes: All fees are exclusive of applicable taxes. Domestic Indian invoices include 18% GST. International invoices may qualify for export-of-services treatment per applicable Indian tax law.

Late payments: Invoices unpaid more than 7 days past due may incur interest at 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower). Invoices more than 30 days past due may result in service suspension.

5. Term, Termination & Suspension

Pilot, Growth, and add-on engagements are one-time projects. The Agreement terminates automatically on completion of delivery and final payment.

Scale subscriptions require a 3-month minimum commitment from the start date. After the minimum term, either party may terminate with 30 days’ written notice. Termination during the 3-month minimum requires payment of the remaining minimum-term fees.

Material breach: Either party may terminate immediately on written notice if the other party commits a material breach (including but not limited to non-payment more than 30 days overdue, repeated non-delivery, or breach of confidentiality obligations) and fails to cure the breach within 15 days of receiving written notice.

Suspension: We may suspend services if payment is more than 30 days overdue, or if continuing to provide services would create legal, regulatory, or reputational risk. Suspension does not relieve the Client of payment obligations for delivered work.

6. Intellectual Property & Usage Rights

Deliverables become Client property upon full payment for the relevant engagement. This includes lead lists, persona reports, market research briefs, cleaned CRM files, and any tangible work product specified in the Scope Document. The Client may use, copy, modify, and integrate these deliverables into internal systems without restriction, subject only to the data protection obligations in Section 7.

Methodologies, frameworks, internal tools, training materials, and pre-existing intellectual property used to produce the deliverables remain the exclusive property of Gallivant Ventures LLP. The Client receives no rights to our methodology documents, internal templates, or proprietary verification workflows beyond the specific deliverables produced for that engagement.

Reference rights: The Client agrees that Qualified Deals may reference the engagement type, vertical, and geography in anonymized case studies and engagement summaries published on its website or in marketing materials. We will not disclose the Client’s identity, named team members, specific account names, or sensitive commercial details without explicit prior written consent. Named case studies require the Client’s express written approval.

7. Confidentiality & Data Protection

Mutual confidentiality: Both parties agree to keep all proprietary, sensitive, and non-public information disclosed during the engagement confidential, both during the engagement and after its conclusion.

Data handling: Client-provided data (including CRM exports for Database Hygiene engagements) is stored only in project-specific secure cloud storage with access limited to the named team members on the engagement. We do not retain Client data in shared databases, marketing tools, or internal CRM systems.

Retention: Client data and deliverables are retained for 30 days after final delivery to support revision requests and the Bounce Replacement Guarantee. After 30 days, all Client data is permanently deleted from our systems. Aggregated, anonymized analytics may be retained for internal quality improvement purposes.

NDA: A mutual non-disclosure agreement is available on Client request prior to the Project Brief or before any Client data is shared with us.

Data protection compliance: We comply with the Digital Personal Data Protection Act, 2023 (India). For engagements involving EU data subjects, we comply with applicable provisions of the GDPR. Lead data delivered is limited to business contact information (full name, business email, business phone, job title, company name, LinkedIn URL) sourced from publicly available business directories and verified through standard B2B research methods.

Data Processing Addendum (Database Hygiene): For Database Hygiene engagements involving EU or UK data subjects where we act as a Data Processor, we will provide a Data Processing Addendum (DPA) compliant with GDPR Article 28 on Client request. The DPA governs the processor relationship for that engagement and supplements these Terms. EU/UK clients should request the DPA before sharing CRM data with us.

Client compliance warranty: The Client warrants that its use of delivered leads will comply with all applicable anti-spam, telemarketing, and data protection laws in the jurisdictions where outreach is performed, including but not limited to CAN-SPAM (US), GDPR (EU), CASL (Canada), DPDP Act (India), TRAI Telecom Commercial Communications Customer Preference Regulations 2018 (TCCCPR) for voice and SMS outreach to Indian numbers, and UAE Federal Decree-Law No. 45 of 2021 (UAE PDPL) for outreach involving UAE-resident data subjects.

7A. Client’s Sole Responsibility for Outreach Compliance

Qualified Deals is an information technology enabled services (ITES) provider. Our deliverables are research outputs — verified B2B contact data, market research briefs, and CRM hygiene files. We do not plan, execute, or supervise any outreach campaign using our deliverables. From the moment of delivery, the Client is the sole responsible party for: (a) determining whether outreach to any specific contact is lawful in the relevant jurisdiction; (b) complying with all applicable anti-spam, telemarketing, and data protection laws in the jurisdictions where outreach is performed; (c) providing required opt-out and unsubscribe mechanisms in all outreach; and (d) responding to any regulatory inquiry, complaint, or enforcement action arising from campaigns run using our deliverables. A compliance check by Qualified Deals at the point of data sourcing — confirming the data was lawfully obtained from public sources — does not constitute a representation that the Client’s outreach to those contacts is lawful in any specific jurisdiction.

8. Warranties & Disclaimers

We warrant that services will be delivered in a professional and workmanlike manner consistent with industry standards for B2B research and data services.

We warrant a minimum 92% email deliverability rate on Lead Generation deliverables, subject to the remediation provisions in Section 3.

We expressly disclaim any warranties of: conversion rates, reply rates, response rates, or meeting-booking rates; revenue gains, pipeline growth, or sales outcomes; specific company or contact availability beyond ICP-fit confirmation; continued accuracy of delivered data beyond the delivery date (B2B data decays at industry-standard rates of approximately 22.5% per year — MarketingSherpa research, as reported by HubSpot, hubspot.com/database-decay).

Market conditions, Client-side execution quality, sender reputation, messaging effectiveness, and competitor activity may affect campaign success. Such factors are beyond our control.

Data sourced from licensed third-party platforms (including ZoomInfo, Apollo, Lusha, and similar providers) is subject to those platforms’ own accuracy representations and license terms. Our quality warranty applies to the verification work performed by our analysts; we do not warrant the completeness or accuracy of records as originally held by third-party providers before our verification pass.

9. Liability & Indemnity

Limitation of Liability: Our total aggregate liability arising from or related to any engagement is limited to the total fees paid by the Client under the relevant Scope Document during the three (3) months immediately preceding the event giving rise to the claim. This limitation applies to all claims regardless of theory of liability (contract, tort, negligence, or otherwise) and survives termination of the Agreement. For clarity: for one-time Pilot or Growth projects, the cap equals the total project fee paid under that Scope Document.

Exclusion of indirect damages: Neither party shall be liable to the other for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of business opportunity, loss of goodwill, or loss of data, even if advised of the possibility of such damages. This exclusion does not apply to a party’s indemnity obligations under this Section.

Client Indemnity: The Client agrees to indemnify and hold harmless Gallivant Ventures LLP, its partners, employees, and analysts from third-party claims arising from:

Client’s use of delivered leads in violation of applicable anti-spam, telemarketing, or data protection laws;

Infringement of third-party intellectual property rights through Client-provided content used in campaigns;

Client’s breach of these Terms or the Scope Document;

Representations made by the Client to its prospects or customers based on or referencing the engagement.

Qualified Deals Indemnity: We will defend the Client against third-party claims that delivered data was sourced through methods that materially violated applicable data protection law as of the delivery date, subject to the liability cap above.

10. Dispute Resolution & Governing Law

This Agreement is governed by the laws of India.

Dispute resolution sequence: The parties shall first attempt to resolve any dispute through good-faith negotiation between authorised representatives. If the dispute is not resolved within 30 days of written notice, it shall be referred to mediation. If mediation does not produce a settlement within a further 30 days, the dispute shall be referred to arbitration in Kochi, Kerala under the Arbitration and Conciliation Act, 1996, with a sole arbitrator and proceedings conducted in English.

Jurisdiction: Subject to the arbitration provision above, the courts of Kerala, India shall have exclusive jurisdiction over matters not subject to arbitration.

11. Force Majeure

Neither party shall be liable for delays or failures in performance arising from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government action, regulatory changes, strikes, civil unrest, internet or telecommunications outages, or third-party data-provider failures. The affected party must notify the other in writing as soon as practicable and must resume performance when the force majeure event ends. Force majeure events lasting more than 60 days entitle either party to terminate the affected engagement on written notice without penalty. Where a one-time project (Pilot or Growth) is terminated under this clause before delivery is complete, we will refund the upfront payment pro-rata for undelivered work within 15 days of receiving written termination notice.

12. Amendments

These Terms may be updated periodically. The current version is always available at qualifieddeals.com with the “Last Updated” date indicated. Material changes affecting active engagements will be communicated to affected Clients in writing. Continued use of our services after the Effective Date of any amendment constitutes acceptance of the updated Terms.

12A. Assignment

Neither party may assign, transfer, or sub-contract any right or obligation under this Agreement without the prior written consent of the other party, which shall not be unreasonably withheld or delayed. Either party may assign this Agreement without consent to an affiliate, successor entity, or acquirer as part of a merger, acquisition, or sale of substantially all its assets, provided the assignee assumes all obligations under these Terms and the other party is notified in writing within 30 days of the assignment taking effect.

13. Entire Agreement

These Terms, together with the relevant Scope Document and any signed Non-Disclosure Agreement, constitute the entire agreement between the parties and supersede all prior communications, proposals, and agreements relating to the subject matter. No verbal representations or implied terms form part of this Agreement unless documented in writing and signed by both parties.

14. Definitions

Verified Lead: A B2B contact record containing validated business contact data (full name, job title, business email, company name, and LinkedIn URL where available) that has been cross-verified through SMTP validation and LinkedIn employment confirmation, and which aligns with the ICP parameters specified in the Scope Document.

MQC (Marketing Qualified Company): A company-level record verified as matching the ICP firmographic criteria (industry, size, geography, funding stage, technology signals) specified in the Scope Document.

MQL (Marketing Qualified Lead): A contact-level record at an MQC, verified as matching the persona criteria (role, seniority, function) specified in the Scope Document.

ICP (Ideal Customer Profile): The combined firmographic, demographic, and behavioral criteria that define the target company and contact profile for a given engagement, as agreed in the Scope Document.

Project Brief: The 30-minute discovery call conducted before engagement scoping, during which the Client’s ICP, geography, volume needs, and engagement preferences are established.

Scope Document: The written agreement issued by Qualified Deals and confirmed by the Client prior to project commencement, specifying deliverables, timelines, lead volume targets, pricing, payment terms, and any service-specific provisions.

Bounce Replacement: The remediation process under Section 3 by which, where the hard-bounce rate on a delivery exceeds 8% within the 7-day cover window, bounced records are replaced at no charge within 5 working days of receiving the Client’s bounce report.

Business Hours: 10:00 am to 6:00 pm Indian Standard Time (IST), Monday to Friday, excluding Indian national public holidays declared by the Central Government. All SLA windows expressed in “business hours” in these Terms are measured against this definition.

15. Contact for Legal Notices

Legal notices, NDA requests, and contractual correspondence should be addressed to:

Gallivant Ventures LLP

Kochi, Kerala, India

Email: leads@qualifieddeals.com

Phone: +91 98955 53141

LLPIN: ACB-5193

GSTIN: 32AAZFG7923K1ZR

Email to the above address constitutes valid written notice for all purposes under these Terms, including termination notices under Section 5 and material breach notices under Section 5. Notice is deemed received on the next business day after the email is sent, provided no delivery failure notification is received by the sender within 24 hours.