FAQ
Every question, answered in one place.
Pricing, services, verticals, markets, verification, and how long we keep — or delete — your data. Jump to a category, or read start to finish. Questions about a specific competing tool are answered on that tool's own page.
General
Before the first call.
How is a contact actually verified?
A researcher opens the person’s LinkedIn profile and the company website, confirms the name, the exact title and the current employer, validates the email format, and records the date of that check on the row. A second analyst spot-checks 10% of the file before it ships. Anything that cannot be confirmed is removed rather than delivered as Pending.
What happens if the leads bounce?
Every delivery is covered for 7 days. If your campaign records a hard-bounce rate above 8% — the rate our 92%+ deliverability target implies — send us the bounce report within that window and we replace every bounced record free, re-verified, within 5 working days. Replacements come from the same company as the bounced record, never a different account. Soft bounces, out-of-office replies and spam-filter blocks are sending problems rather than data problems, so those we help you read rather than replace.
Do you charge a retainer?
No. Pilot and Growth are one-time projects, quoted whole before they start. Scale is a monthly subscription with a three-month minimum, then cancel any time. No seat licences, no credits, no tool subscriptions.
What format is the delivery?
A CRM-ready XLSX workbook plus a matching UTF-8 CSV with a BOM. It drops straight into HubSpot, Salesforce, Apollo, Instantly, Smartlead or any outbound stack, with field mapping agreed before delivery.
Which markets do you research?
Primarily the United States, United Kingdom, Europe and the Middle East. Our clients are based in India, the US, the UK, the GCC and the EU. The research team is in Kochi.
Do you run the outbound campaigns too?
No, and that is deliberate. We hand off a cleaned, structured, ready-to-use list. Sequencing, cold calling and appointment setting stay with your team — we are better at our part because we only do our part.
The firm
Where the work happens, and who does it.
Where in Kochi are you based?
Door 69/2776, Jewel Homes, Flat E1, WhiteField, A-Block, SRM Road, Kaloor, Kochi, Kerala 682018. One office, no branches, no offshore delivery arm. The analysts named on the About page work from it.
Do you work with businesses in Kerala, or only overseas clients?
Both. Clients are in India, the United States, the United Kingdom, the GCC and Europe. Indian invoices carry 18% GST; the research itself is the same work at the same standard either way.
Are you a digital marketing agency?
No. We do not run ads, manage social accounts or send campaigns on your behalf. We build and verify the contact data your team then uses, and we hand off at delivery. That is a deliberate boundary, not a gap in the service.
Can we meet in person before committing?
Yes, at the Kaloor office. Most engagements start with a Project Brief call instead, because the questions are the same and it is faster. Either way a senior analyst attends, not a salesperson.
How do your hours line up with US and UK clients?
The team works IST, which is UTC+5:30. That overlaps the UK morning through most of the working day and the US East Coast from early evening. Briefs are answered within one working day regardless of time zone.
What does a project cost in rupees?
A Pilot is ₹35,000 for 750 verified leads in 5–7 days. Growth is ₹75,000 for 2,500. Database Hygiene is ₹12,000 per 1,000 records. All prices exclude GST, added at 18% on domestic invoices.
Do you sell ready-made lead lists?
No. Every list is researched against your ICP after the brief. We do not hold a database to resell, which is why turnaround is measured in days rather than minutes.
Services
Lead generation, database hygiene, market research and ABM.
Lead generation
What is the difference between an MQL and a Marketing-Qualified Company?
An MQL is one person who showed interest. A Marketing-Qualified Company is an account that matches your ICP on firmographics, whether or not anyone there has raised a hand. We deliver the second, with the decision-makers mapped inside it, because an account list survives a job change and a single contact does not.
What gets excluded from the file?
Generic inboxes, contacts whose current employer we could not confirm, titles that no longer exist, and anything outside the employee band, sector or geography in your brief. The Method sheet in your workbook names how many were removed and why.
How long does a lead generation project take?
A Pilot is 5–7 days from a confirmed brief. Growth is 10–14 days. Scale delivers weekly batches. The clock starts at brief confirmation, not at enquiry.
Do you send the outreach as well?
No. We build and verify the list and hand it off CRM-ready. We do not write sequences, send email or manage campaigns on your behalf. That boundary is deliberate: the firms that do both tend to be judged on volume, and volume is what breaks a verification standard.
Where do the records come from?
Analysts triangulate across twenty-plus sources — ZoomInfo, Apollo, Clay, LinkedIn Sales Navigator, Cognism, Lusha, Crunchbase, PitchBook and company websites — then verify by hand. No record rests on a single source, and you are not paying for those subscriptions separately.
Who actually does the work on a lead generation project?
The senior analyst who joins your Project Brief runs the delivery — not an SDR, and not a handover to someone you never spoke to. A second analyst then spot-checks 10% of the file before it ships, with zero QA failures permitted. The team is five people and named on the About page.
Database hygiene
Why do B2B emails bounce even on a recently bought list?
Because the record was accurate when it was collected and is not now. People change jobs, companies restructure, and a mailbox is deactivated long before the row is corrected. A list assembled from a database rather than checked at the point of delivery carries that decay from the day you buy it.
How fast does B2B contact data decay?
The published estimate we work to is 22.5% of a B2B database per year, cited in our terms to MarketingSherpa and HubSpot. On a 5,000-record CRM that is roughly 1,100 records a year quietly going stale. We do not publish a monthly figure, because the ones in circulation are not traceable to a source.
What hard-bounce rate should a B2B campaign expect?
We work to a 92%+ deliverability target, which implies a hard-bounce rate under 8%. That 8% is the trigger on our guarantee: report above it within 7 days of delivery and we replace every bounced record free, re-verified, within 5 working days — always from the same company as the original record.
Can you clean our existing CRM export?
Yes — that is the service. Records are re-checked against LinkedIn and the company website, deduplicated, flagged for job changes, and returned with a removal list naming the reason for each, plus a per-record diagnostic report. Minimum engagement is 1,000 records.
How long does database hygiene take?
3–5 days for 1,000 records, 7–10 days for 5,000. Larger CRM audits are quoted per engagement.
Where do the records come from on a hygiene project?
Yours. The input is the file you already hold, and most of the work is re-checking it rather than sourcing anything new. Where a contact has moved, the successor in the same role at the same company is sourced the way any record is — triangulated across platforms, then confirmed by a person against the live profile.
Who decides what gets deleted from our CRM?
You do. We flag, we do not delete: every record comes back tagged Verified, Updated, Replaced, Flagged or Remove, with the reason named. The removal list is a recommendation attached to the diagnostic report, and nothing leaves your database on our say-so.
Market research
How do you build an ideal customer profile?
From the accounts that already closed, not from a workshop. We look at the firmographics your won deals share — revenue band, headcount, funding stage, tech stack, geography — then test that pattern against the live market to see how many companies actually match. If the answer is forty, the ICP is too narrow to build a pipeline on, and it is better to know before you commission the list.
What is in a Market Research Brief?
An ICP territory map, decision-maker personas by function and seniority, and a competitor landscape for the territory. It is the strategic frame you commission before a list, not a report you file.
Should we do research before lead generation, or skip to the list?
Skip it if your ICP is proven and you are entering a market you already sell into. Commission it if you are entering a new geography or vertical, because the most expensive list is the accurate one built to the wrong profile.
How long does a Market Research Brief take?
7–10 days per territory, at ₹25,000 or $300. Most clients then commission lead generation against the profile it produces.
Where does the research come from, and can we check it?
Company websites, filings, funding databases, job boards and licensed platforms. The brief lists every source used with the date each was read, so any conclusion in it can be traced back. It also states what we could not establish and why — the part a report that only lists findings leaves out.
Does the same analyst carry the research into the list?
Yes, where you commission both. On the featured California engagement one senior analyst took the research context straight into the lead generation project, which is what removes the ICP drift that appears when the two are bought from different vendors.
ABM account lists
Do you choose the accounts, or do we?
Either. If you have the list, send it and we go straight to mapping the committee. If you do not, the market research brief builds it first — 100+ companies mapped against a stated segment definition, with the boundary written down rather than implied, at $300 per territory. Most ABM engagements that go well start there.
How deep can you go inside a single account?
Five contacts per company on Growth, across three seniority levels. Deeper is a scoping conversation, not a package: at some point an org chart runs out of people who genuinely touch the decision, and padding past that point is how a list stops being useful. We would rather name the ceiling on the call.
What happens to an account you cannot map?
It is reported as unmapped, with the reason. We do not substitute a generic inbox, a contact at a different company, or a title we could not confirm against a live profile and the company site. The count you receive is the count that survived verification.
Can you flag when a mapped contact changes role?
Job changes inside 90 days are flagged on the row at delivery. For an account list you intend to work for a quarter or more, database hygiene re-checks it before the next wave and finds the successor in the same role at the same company.
Industries
What buyers ask about their vertical.
B2B SaaS
Can you map buying committees at pre-IPO software companies?
Yes. The two published engagements ran at Series B and C companies and averaged between four and five contacts per account. Below roughly 50 employees the committee collapses into the founders, and we say so rather than pad the file with three variations of the same person.
Do you cover engineering leadership in India for US software firms?
Yes. On the developer tooling engagement, where a startup ran R&D in two countries, we mirrored the persona research across both geographies rather than flattening the account into a single US record. Ask for it on the brief — it changes the sourcing, not the price.
What does a SaaS list actually contain?
Company name, domain, employee band, HQ country and sector; contact name, exact job title and LinkedIn URL; a verified work email and a direct line where one exists; the date the LinkedIn cross-check was completed; and the verification status. Same fields on every package.
IT services and outsourcing
Can you map enterprise IT buyers in a sector we have never sold into?
Yes, and it is most of what the published engagements are. Where the territory is new, start with the market research brief: 100+ companies mapped, five to ten personas profiled, ten or more competitors analysed. $300 per territory. Then commission the list against what it finds.
Do you find staff augmentation and dev partner buyers specifically?
We map the technology function that owns the budget: CIO, VP Engineering, Director of Digital Transformation. Whether a given account is currently shopping for a delivery partner is a signal we can look for where one is public, not a status we will claim on every row.
We sell into the US from India. Does that change anything?
Not to the research. Our clients are in India, the US, the UK, the GCC and the EU, and the markets we research into are the US, UK, Europe and the Middle East. Invoices are raised in INR or USD, with GST added at 18% only on domestic invoices.
Healthcare and pharma, GCC
Do you cover Saudi Arabia as well as the UAE?
Yes. The published healthcare engagement covered the UAE and the wider GCC, and a separate payments engagement ran across Dubai and Saudi Arabia. Name the markets on the brief — geography is locked first, because it sets compliance, time zones and outreach windows.
Can you reach procurement as well as the technology function?
The published engagement mapped CIOs, VPs of Automation and Directors of IT — the roles driving digital transformation budgets. Procurement can be added to the brief, but we will only deliver the titles we can confirm against a live profile and the organisation’s own site.
How current is healthcare data by the time it reaches us?
Every contact carries the date its LinkedIn cross-check was completed, and job changes inside 90 days are flagged. The delivery is covered for 7 days: above an 8% hard-bounce rate, send the bounce report and we replace every bounced record free within 5 working days.
Manufacturing and industrial
Can you qualify manufacturers on revenue rather than headcount?
Yes, and the published Florida engagement did exactly that — a $100M–$300M revenue benchmark rather than an employee band. Revenue, headcount and funding stage are all fields on the brief, and whichever you set is the one accounts are measured against.
Do you cover industrial IoT and factory automation buyers?
The published engagement mapped the technology leadership funding digital transformation at mid-market plants, which is the buying centre for industrial IoT and automation software. Name the initiative on the brief and it narrows which accounts qualify.
How many contacts do we get per manufacturer?
Three per company on a Pilot and five across three seniority levels on Growth. The published Florida engagement delivered 450 verified leads across 120 companies, a little under four each. We deliver the roles we could confirm, not a fixed quota per account.
Fintech and payments
Is 150 leads enough to run a campaign on?
In a vertical with 40 real accounts, yes — that is roughly four decision makers at every company in the market. Volume targets are set by the addressable set, not by a package. If your market supports 2,500 leads, Growth delivers that instead.
Do you cover UK and EU fintech as well as the Gulf?
Yes. The published fintech engagement ran across Dubai and Saudi Arabia, and the firm researches the US, UK, Europe and the Middle East. UK and EU outreach runs on the same lawful basis — legitimate interest under GDPR Article 6(1)(f) — which is stated on the compliance page.
Can you tell us which payments firms are actively buying?
We qualify on what is evidenced: funding, hiring signals, tech-stack indicators and public initiatives. We will not label an account as in-market on the strength of an inference. Where the signal exists it is on the row; where it does not, the row says nothing.
EdTech and higher education
Do you research K-12 districts and universities differently?
Yes. They are different structures with different committees, and the published engagement covered both across Texas and California. A district is mapped through its technology and academic leadership; a university institution through its applications and digital learning functions.
Can the file be delivered in batches across a campaign?
Yes. The published EdTech engagement was delivered on a campaign cadence rather than as a single drop. A Scale subscription formalises that at 1,000 verified leads a month in weekly 250-lead batches.
Do you provide student or parent contact data?
No. We build business contact data for B2B outreach — named decision makers at institutions, sourced from public business directories, company websites and licensed platforms. Consumer data is outside what we research, and we will say so on the brief rather than after it.
System integrators and consultancies
Should we start with market research or a lead list?
If the territory is new, research first. The published retail engagement bought both together and the brief still frames that client’s go-to-market two quarters later. If you already know the territory and only need the contacts, a Pilot at $420 is the shorter route.
Can one analyst carry both stages of our engagement?
Yes, and it is the point. On the featured California engagement one senior analyst carried the research context straight into the lead generation project. That is what removes the ICP drift when the two are bought separately.
Do you map partner and alliance networks?
We map the titles you name on the brief, including partnership and alliance leadership, against companies that publish them. Every record is confirmed by a person against the live profile and the company site before delivery, whichever function it sits in.
Markets
What buyers ask about a geography.
United States
Can you filter a US list state by state?
Yes, and finer. Published engagements have run at state level (Texas, California), at metro-corridor level (Jacksonville and Tampa) and across two states at once (Texas and New York). Geography is the first field locked on the brief, because it sets compliance, time zones and outreach windows.
Do you cover US enterprise IT buyers outside tech companies?
Most of the published US work is exactly that — technology leadership inside manufacturers, retailers and education institutions. The buying centre is consistent across sectors; how each organisation arranges itself around it is not, which is the part a person has to read.
How do you handle contacts who changed jobs?
Job changes inside 90 days are flagged on the row. For a file you already hold, database hygiene re-checks every record and finds the successor in the same role at the same company, at $145 per 1,000 records in 3–5 days.
UAE and the GCC
Which Gulf states have you delivered into, and how do they differ?
Two published engagements: one across the UAE and the wider GCC, one across Dubai and Saudi Arabia. They were separate briefs because the organisations are structured differently — a Director of IT at a Dubai hospital group and one at a Riyadh network do not hold the same remit. The file reflects that rather than flattening it.
Is cold outreach into the Gulf lawful?
Processing business contact data for B2B prospecting runs on legitimate interest, with the UAE PDPL equivalent. Records come from public business directories, company websites and licensed platforms used under their terms, and the source of any delivered record is auditable on request. The sending obligations stay with you as the sender.
Do you price GCC projects in dirhams?
No. Invoices are raised in USD or INR, and GCC buyers are quoted in USD — a Pilot is $420 for 750 verified leads. There is no AED column because there is no AED invoice. International invoices are raised under export-of-services rules.
India, for IT exporters
Can you build pipelines into markets we have never sold into?
That is most of the published work. Where the territory is genuinely new, start with the market research brief — 100+ companies mapped, five to ten personas profiled, ten or more competitors analysed, at ₹25,000 per territory — then commission the list against what it finds.
How does GST work on this?
Prices are exclusive of GST, which is added at 18% on domestic invoices. If you are an Indian entity buying from us, that is your invoice. Our own international clients are invoiced under export-of-services rules. All invoices are issued by Gallivant Ventures LLP under GSTIN 32AAZFG7923K1ZR.
Are you a lead generation agency or a data vendor?
Neither, precisely. We are a research firm: we build and verify the list and hand it over. Sequencing, cold calling and appointment setting stay with your team. We are better at our part because we only do our part.
United Kingdom and Europe
You have not published a UK or EU engagement. Why brief you at all?
Because the parts that transfer are the parts you are buying: a person checking every record against a live profile and the company website, a stated lawful basis, an auditable source trail and a 7-day bounce replacement. What does not transfer is delivered proof in your market, and a Pilot at $420 exists precisely so you can test that for the price of finding out.
Who is the processor, and where does the processing happen?
Gallivant Ventures LLP, from one office in Kaloor, Kochi. There is no offshore delivery arm behind the Indian one and no subcontracted data supplier — the analyst who joins your Project Brief is the analyst who runs the delivery. That is the answer that goes in your DPA.
Do you treat the UK differently from the EU?
The lawful basis is the same test under UK GDPR and EU GDPR, so the research standard does not change. What changes is the brief: the UK and a single EU market are separate territories with separate company sets, and pricing one territory does not cover the other.
Pricing
What buyers ask about price.
Why fixed-price packages instead of per-lead pricing?
Per-lead pricing commoditises the service and tells the market the product is either low-quality or desperate. Fixed packages let us scope properly, invest the hours the project actually needs, and stand behind the deliverable.
What payment terms do you offer? Can I pay in USD?
Pilot and Growth are 50% on signing and 50% on delivery — Net 15 from invoice domestically, Net 30 internationally. Scale is billed monthly in advance. We accept bank transfer, Razorpay for INR and Wise for USD, with no card surcharges. All invoices are issued by Gallivant Ventures LLP under GSTIN 32AAZFG7923K1ZR.
Do you offer volume discounts?
Pilot and Growth are flat. Scale is already the volume position — ₹60,000 a month for 1,000 leads. Annual prepayment on a Scale subscription earns a discount.
What if I need volume between Growth and Scale?
Run a Growth project to validate the ICP at 2,500-lead scale, then roll into Scale for ongoing volume. The analyst learns your ICP on the Growth project first, which makes the subscription better. Genuinely large one-time projects are scoped custom.
What if the data quality is poor?
The bounce replacement covers it. Above 8% hard bounce inside the 7-day cover, send the bounce report within that window and we replace every bounced record at no charge within 5 working days. Replacements come from the same company as the bounced record, not swapped in from elsewhere. One replacement cycle per delivery, up to the full volume you bought. We do not issue cash refunds — we re-run the records until the file meets the standard.
Is GST included in the price?
No. Prices are exclusive of GST, which is added at 18% on domestic invoices. International invoices are raised under export-of-services rules.
Data privacy, retention and trust
What happens to your data, and who else sees it.
Do you resell the leads you find for us?
No. Every list is built for one client, for one campaign. We don’t pool, reuse, or resell data across engagements. Source data is deleted within ninety days of project delivery, unless you ask us to retain it for a hygiene refresh.
Is buying B2B lead lists legal under GDPR?
Processing business contact data for B2B prospecting is lawful in the EU and UK under legitimate interest, GDPR Article 6(1)(f), provided the interest is balanced against the individual’s rights and the first contact is relevant to their professional role. It is not lawful to treat a purchased list as consent. What matters in practice is whether the seller can show where each record came from and honour a deletion request — both of which we can.
What is your lawful basis, and can you evidence it?
Legitimate interest under GDPR Article 6(1)(f), with equivalents under CCPA and the UAE PDPL. Records come from public business directories, company websites and licensed platforms used under their terms. The source of any delivered record is auditable on request.
Do you sign a DPA?
Yes. The data processing addendum is published at /legal/dpa/ and can be reviewed before you brief us rather than after. Procurement teams usually want it alongside the anti-spam policy.
What happens if someone asks to be removed?
Send us the request and the record is deleted from our systems and added to a suppression list so it is not re-sourced on a later project. Deletion requests are actioned regardless of which client the record was delivered to.
Do you deliver personal email addresses or mobile numbers?
No. Work email addresses and direct business lines where available. Personal Gmail addresses and personal mobiles are outside what we source, which is both a compliance position and the reason our deliverability holds.
Can we use the data for outreach into the EU and UK?
Yes, subject to your own sending practices: identify yourself, state why you are contacting them, and honour opt-outs on the first request. We deliver the data and the audit trail; the sending obligations under PECR and the ePrivacy rules sit with you as the sender.
Related documents
The full terms sit in the Data Processing Addendum and the data and compliance page — both linked here rather than left as the only place to find them.
Comparisons
What buyers ask when they are comparing.
Which ZoomInfo alternative fits a small B2B team?
It depends what is actually failing. If ZoomInfo’s cost is the problem, a per-project research firm removes the seat licence entirely — a Pilot is ₹35,000 against a platform contract in the ₹12.5L–42L range. If the data quality is the problem, no platform switch fixes it, because the alternatives run the same automated verification. The distinction worth drawing is between renting a database and commissioning research.
Why is a platform cheaper per record but more expensive per campaign?
Because you pay for the whole database and use a fraction of it, then pay again in bounced sends and researcher time correcting rows. A platform priced per seat per year does not scale down to one project. We price the project.
Is human verification actually worth the difference?
Compare what backs each figure rather than the figures. Apollo publishes a 98% email accuracy rate, produced by automated checks, with no bounce policy attached to it (apollo.io, checked 17 August 2026). We target 92%+ deliverability and attach a clause: above an 8% hard-bounce rate we replace every bounced record free, re-verified, within 5 working days. A published rate costs the vendor nothing when it is wrong. Ours costs us the re-run.
What does building the list in-house cost?
Rarely less, once you count it properly: an SDR’s time at market salary, the platform subscriptions they still need, and the opportunity cost of research hours not spent selling. The comparison table on this page prices it out with the assumptions stated.
Are these competitor prices accurate?
They are floors, taken from publicly published pricing pages and industry benchmarks. A real contract with add-ons usually lands above them — ZoomInfo add-ons in particular can triple a contract. We publish the caveat rather than the flattering number.
What are you worse at than a platform?
Speed on demand and self-service. A platform gives you a list in minutes at 2am; we take 5–7 days from a confirmed brief and a person has to be involved. If you need instant access to a large database and can absorb the bounce rate, a platform is the right tool.
Vendor-by-vendor comparisons
Questions about a specific tool — whether it replaces us, whether we use it, what a year of it costs — are answered on that tool's own page. All of them are listed on how we compare.
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